Young’s and Co Brewery PLC General terms of business

In these General terms of business, the following words shall mean:- “Client” – the person, firm or company making a booking or staying at the Hotel; “Young’s Hotel(s)” – a hotel operated by Young’s and Co Brewery PLC. These terms apply to all bookings except to the extent that specific terms apply for a particular booking. Confirmation of a booking by the Client is deemed acceptance of these terms.

Prices

All published rates include VAT or local service charges and taxes at the current rate. The Hotel reserves the right to alter prices for any reason up to the date of booking or up to 12 weeks prior to arrival, whichever is the later. After such dates, prices may only be altered to reflect a change in the rate of VAT or local service charges and taxes or for any other reason outside of the control of the Hotel, in  which case the changes will be notified to the Client. In the latter event, the Client may cancel the booking without cost.

Availability

All rooms and rates offered by the Hotel are subject to availability and the discretion of the Hotel manager. Limited numbers of suitable rooms may be allocated to individual rates, packages or promotions and, when these allocations are taken up, remaining available rooms may be offered to the Client at a higher price. 

Bookings

All bookings must be guaranteed for the first night’s accommodation. This can be done by providing a valid major credit card, paying a deposit, or, where applicable, through a written agreement with a company, travel agent, or online booking agency. Bookings made by phone or email must be guaranteed by full payment at least three days prior to arrival, which will be taken via a secure payment link. Some rates, including Planned & Paid and certain package offers, require full pre-payment at the time of booking. These terms will always be made clear when you book. Please allow up to three working days for credit or debit card payments to be processed. For corporate clients, payment terms apply in line with the pre-arranged agreement. 

Arrival and departure

Bedrooms are usually available from 3pm local time on the day of arrival. Departure is by 11am local time. There may be occasions, at times of high demand, when our Clients can check in and use all the Hotel facilities, but the bedroom is still being prepared. 

Car Parking

Most Hotels have their own car park which is usually free to residents. Some Hotels, however, have limited on-site parking and Clients are advised to check with the Hotel whether there is a charge for off-site parking. The Hotel does not accept responsibility for damage to, or theft from, or theft of vehicles parked on Hotel premises. 

Cancellations, Amendments and Non-Arrivals

No charge will apply, and any deposit paid will be refunded, where a guaranteed reservation is cancelled up to 24 hours prior to arrival, unless otherwise stated in the booking terms. This also applies to select hotels during April - October where a guaranteed reservation is cancelled up to 72 hours prior to arrival, this excludes Planned and; Paid rates (previously known as Early Bird), which are paid in full at the time of booking and are non-refundable and non-amendable. In the event of a non-arrival or a cancellation made within 72 hours of arrival, where the booking has been guaranteed, the Young’s pub with rooms (Hotel) reserves the right to charge one night’s accommodation at the rate booked. Normal terms of payment apply. Where applicable, the Hotel may charge the Client’s credit card for the  amount due without prior notice.

If the Hotel cancels a booking before 2:00pm local time on the day prior to the scheduled arrival, the liability will be limited to the amount paid by the Client. If the Hotel cancels after 3:00pm local time on the day prior to arrival, liability will be limited to one night’s accommodation. Where possible, the Hotel may assist the Client in finding alternative accommodation but is under no obligation to do so and accepts no liability if unable to accommodate the Client. A cancellation reference number will be issued at the time of cancellation and should be retained for future reference.

Payment

Settlement of the bill in full, less any advance payments, must be made on arrival at the Hotel. Upon arrival the Hotel reserves the right to request pre-authorisation of the client’s credit card or where payment is to be by cash, accommodation is required to be paid in advance for the entire stay and room charges are available only if a pre-authorisation has been taken on check-in. All major credit and debit cards are accepted. Accounts may only be forwarded for payment on completion by the Client and formal acceptance by the Hotel of an application for credit facilities, which may be withdrawn at any time. Credit facilities are not offered to private individuals. All sums are due for payment on presentation of the invoice. In the event of any query relating to the invoice, the Client must notify the Hotel within 7 days of the invoice date and the Client’s obligation to pay all outstanding balances immediately will not be affected. The Hotel may charge interest at a rate of two percentage points per year above national base rate on any outstanding balance before and after judgement. While resident in the hotel the Client may order food and drink etc. and have these items added to their account for payment at the end of the stay. Payment for such food and drink etc. must be made at the end of the Client’s stay or within three months of the date on which the purchase is made, whichever is the earlier.

Children

Children aged under 18 years must be accompanied by a responsible adult. Children aged 2 years and under stay free. Child’s breakfast is charged at a reduced rate depending on the hotel. At the discretion of the hotel, children may be excluded from certain events or promotions where deemed unsuitable or inappropriate.

Smoking

Smoking is not allowed anywhere in the hotel including guest bedrooms. Guests found to be smoking in their room will be charged a fee equivalent of the full rate of one nights accommodation in order to remove the bedroom from availability for 24 hours for cleaning.

Dogs and other pets

Dogs are accepted in a selection of hotel rooms. These must be booked in advance. A supplement is charged per stay, except for guide dogs. The Client is responsible for controlling the pet and will be liable for any damage, spoilage or injury however caused by the pet. Dogs must be kept on a lead at all times.

Direct booking benefits

Direct booking benefits (complimentary room upgrade and late check-out) are subject to availability at the time of check-in unless agreed in advance by the Hotel. These benefits are only applicable to bookings made directly with the Hotel, either via Hotel’s website, reception or email. Direct booking benefits do not apply to any third party or OTA bookings.

Behaviour

The Hotel reserves the right to judge acceptable levels of noise or behaviour of Clients, guests or representatives, who must take all steps for corrective action as requested by the Hotel. In the event of failure to comply with management requests, the Hotel may terminate the booking or stop any event immediately without being liable for any refund or compensation.

Discrimination

It is the policy of the Hotel not to discriminate on the grounds of race, colour, nationality, creed, sex, marital status, age, ethnic origin or disability. Clients, their employees, guests and all sub-contractors engaged by or on behalf of the Client are expected to adhere to this policy and the Hotel may, without incurring any liability to the Client, remove from the Hotel any person or persons offending against this policy.

External purchases

No wines, spirits, beers or food may be brought into the Hotel or Hotel grounds by Clients, their guests or representatives for consumption or sale on the premises without the express written consent of the Hotel and for which a charge may be made by the Hotel. Comments and complaints Any comment or complaint regarding the stay should be made to the General Manager at the time of visit so that the matter can be resolved immediately. Alternatively, write within 7 days to the Hotel’s General Manager or to the Guest Relations Manager  Young’s Rooms, Copper House, 5 Garratt Lane, Wandsworth, London, SW18 4AQ. Or via email to feedback@youngs.co.uk

Statutory requirements

The Hotel is subject to statutory controls, including those relating to fire, licensing, entertainment, health, hygiene and safety. These must be strictly observed by Clients, their guests and representatives.

Liability

Other than for death or personal injury caused by the negligence of the Hotel, the Hotel’s liability to the Client is limited to the price of the booking. Unless the Hotel is liable under the above clause, the Client indemnifies the Hotel from and against any and all liability and any claims, proceedings or damages resulting or arising from the booking, event or function, the Client, guests or any outside contractors of the Client. The Hotel will not be liable for failure to perform to the extent that the failure is caused by any factor beyond its reasonable control. The Hotel does not accept responsibility whatsoever for damage to, or theft from or theft of, vehicles parked on the Hotel premises. Clients are responsible for any damage caused to the allocated rooms, furnishings, utensils and equipment in them by any act, omission, default or neglect of the Clients, their guests or sub-contractors and will pay to the Hotel on demand the amount required to make good or remedy any such damage. Third party liability Young’s Hotels do not accept any liability for services rendered by third parties to Clients notwithstanding that such services may be arranged by Young’s Hotels. Any claim, demand, charge, suit, or damages which may be incurred by the Client or their guests (or any person claiming thereunder) shall be made directly with such third parties and Young’s Hotels shall render all reasonable assistance in this regard.

Insurance

The Client is recommended to have and is responsible for insurance to cover cancellation, curtailment, and loss of baggage, personal effects and money.

Data protection

The information provided by the Client may be processed by Young’s and Co Brewery PLC for the purposes it has notified the Information Commissioner. By confirming the booking, the Client consents to this processing of the information.

Dispute

These terms will be construed in accordance with English law and the Hotel and Client submit to the non-exclusive jurisdiction of the English courts.

Internet Facilities

Internet facilities are provided by third party providers. Where these facilities are available in Hotels, the client acknowledges that there may be disruption to the connection without prior notice and the Hotel shall not be liable whatsoever for such disruption. The client further undertakes not to use the facility for any fraudulent purpose or in connection with any criminal offence or in contravention of any license will indemnify the Hotel and Young’s.